Help Centre
How can we help you today?
Answers about ordering, delivery, returns, business accounts and product documents, in one place. Our team in Oberhausen is happy to help.
Find the answer fast
Choose a topic. Each one takes you straight to the right page.
Ordering and payment
All orders are placed in our online shop. Pay securely by card at checkout.
Shipping and delivery
Dispatch within 2 working days, delivery across Europe with DHL and GLS.
Business accounts
Business prices for practitioners, clinics, retailers and wholesalers.
How ordering works
From search to delivery in four simple steps.
-
Find your products
Browse the 5 main categories or search by name or product code.
-
Choose size and quantity
Select the size, see the price and stock, and add it to your cart.
-
Check out securely
Pay by card. EU business customers can enter their VAT number at checkout.
-
Receive your parcel
We dispatch within 2 working days and email you a tracking code.
Shipping and delivery
We ship from Oberhausen, Germany, to customers across Europe.
Shipping costs are calculated at checkout from the destination and parcel weight. Current shipping promotions are shown on our homepage.
Still need help?
Our team answers personally, usually within one business day.