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We now ship with DHL
Every order now ships with DHL – fast, tracked and reliable Now shipping with DHL Germany: usually delivered in 1–2 working days Germany: 1–2 working days Track your parcel every step, from our warehouse to your door Tracked every step Carefully packed in our own warehouse in Oberhausen, Germany Packed with care in Germany Reliable delivery across Europe and worldwide Europe & worldwide Free Shipping Friday: €0 shipping on orders from €100 Fridays: free from €100
How we ship
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First time on our new website? Watch a short video, take the 1-minute tour or open the step-by-step guide. It only takes a minute.
Help Centre
How can we help you today?
Answers about ordering, delivery, returns, business accounts and product documents, in one place. Our team in Oberhausen is happy to help.
Find the answer fast
Choose a topic. Each one takes you straight to the right page.
Ordering and payment
All orders are placed in our online shop. Pay securely by card at checkout.
Ordering FAQs
Shipping and delivery
Dispatch within 2 working days, delivery across Europe with DHL.
Delivery details
Returns and refunds
How to return an unopened item and what happens next.
Refund Policy
Business accounts
Business prices for practitioners, clinics, retailers and wholesalers.
See business accounts
Product documents
MDR / MDD certificates and Declarations of Conformity on request.
MDR/MDD Centre
Report a product concern
Something wrong with a product? Tell us and we act quickly.
Open the form
How ordering works
From search to delivery in four simple steps.
Find your products
Browse the 5 main categories or search by name or product code.
Choose size and quantity
Select the size, see the price and stock, and add it to your cart.
Check out securely
Pay by card. EU business customers can enter their VAT number at checkout.
Receive your parcel
We dispatch within 2 working days and email you a tracking code.
Shipping and delivery
We ship from Oberhausen, Germany, to customers across Europe.
2 working days Orders are processed and dispatched
24–48 h Most orders arrive after dispatch
DHL Tracked parcels across Europe
Tracking Tracking code by email after dispatch
Shipping costs are calculated at checkout from the destination and parcel weight. Current shipping promotions are shown on our homepage.
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Shipping update
We now ship every order with DHL
To make your delivery faster and more reliable, all our parcels now travel with DHL. Nothing changes in how you order – you still see the exact shipping cost in your cart before you pay.
1 Order placed 2 Packed in Oberhausen 3 Handed to DHL 4 Delivered to you
Fast delivery Germany: usually 1–2 working days. Other countries: usually a few working days, depending on the destination.
Tracked parcel Every parcel has a DHL tracking number, so you can follow it from our warehouse to your door.
Packed with care We pack your order ourselves in our warehouse in Oberhausen, Germany, so it arrives safe and complete.
Free Shipping Friday Every Friday, shipping is free on orders from €100.
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Welcome to the new Meridius website
Everything you know is still here – just faster and easier to find. Let us show you around.
SEARCH SHOP BRANDS HELP ACCOUNT CART
Your log-in is the same. Same email, same password.Your orders and addresses are saved in My account.Same products, same team. We are happy to help by phone or email.
Not now – I will look around myself
✨ Our website is new – everything you know is still here. Let us show you around. Take the 1-minute tour ▶ Watch the video ×
? Need help? Guide
× How can we help you? Same account, same products, same team – we show you where everything is.
New website. Same Meridius.
Your log-in, your orders and our team are the same. Choose how you want to get to know the new website:
Meridius Medical – quick guide to our new website
meridiusmedical.com · +49 (0) 208 20580580 · eu@meridiusmedical.com
1. Log in Click the person icon at the top right. Use the same email and password as before. Forgot it? Click "Lost your password?" and follow the email. 2. Find products Type a name or code (e.g. DB106) in the search bar. Or open "Our Brands" to see all sizes. New needles: "Current Highlights". 3. Order Choose width and length, then quantity. Click "Add to cart", then the cart at the top right. "Proceed to checkout", choose payment, "Place order". 4. Order again & track My account → Orders → View. Click "Order again" – products go back in the cart. Tracking code comes by email. 5. Business prices Menu "Business Account" → Small Business or Wholesale. Apply online, upload the signed contract. After approval, your prices show automatically. 6. Good to know Free Shipping Day: Fridays, orders from €100. Pay by card, PayPal, Klarna, Apple Pay, Google Pay. EU business: enter your VAT number at checkout.
Need help? Click "Need help?" on the right side of every page, or call us: +49 (0) 208 20580580.
